Purpose

• One of the Rainforest authors and an RFS partner were asked to deliver a motivating keynote address, with case studies, and facilitate activities to help participants embrace innovative ways to ensure excellence in client services and internal collaboration. 

Outcomes            

• The group ultimately created a consolidated vision that leadership could act upon to improve the institution's culture.
• Analysis and recommendations for a new innovation incubator were one of the follow-on activities that an RFS partner contributed to for IDB after this session.

Participants & Process

• Keynote and workshop attended by approximately 90 management and front office staff from the Finance & Administration department.

• Participants completed the Rainforest Canvas model explained in "The Rainforest: The Secret to Building the Next Silicon Valley" to take stock of the innovation supporting elements in the IDB organization.

Project Team:

• Joe Sterling, Greg Horowitt

Products

• Following the Rainforest presentation (60 min), the participants in this department retreat, assessed their strengths and improvement opportunities for improving customer service to internal stakeholders; then used our tools to build 8 scenarios that explored highly innovative improvements.

• Event documentation included real-time graphic facilitation, photographs, and participant work organized into a colorful journal to support follow-on planning and implementation.